User research with people who are deafblind: it makes Sense by Joanne Schofield

The lovely Simon Hurst​ has shared yet again another link (on behalf of his colleague) with the Tree House dwellers in the hope that we could all share it, comment on it and help them to perfect PIP that bit even more so.

“Often the people who need to use government services the most are those who find it the hardest to do so. They don’t want to interact with us – they have to.

I’m a Content Designer with the team building the digital Personal Independence Payment (PIP) claim, a benefit for those who have difficulties as the result of a health condition or disability.

We want to make the digital PIP claim as effective as possible and I make sure what we write meets the needs of the users clearly, simply and quickly. If you’ve seen the existing paper application form for claiming PIP, you’ll appreciate this is no mean feat.

I recently joined our user researcher, Simon Hurst, at Sense, a national charity that supports people who are deafblind. Deaf-blindness is a combination of sight and hearing loss that can affect a person’s ability to communicate, access information and get around. There are about 250,000 people who are deafblind in the UK, many with varying degrees of vision or hearing.

We met with five deafblind users to get their views on how we could improve our latest version of the digital PIP claim….”

Please visit and comment on the *original source* to read the rest of her entry. Thank you very much.

Joanne Schofield -content designer, DWP

Joanne Schofield – content designer, DWP.