The response to the open letter

You may remember we sent an open letter to the CEO of Sign Health, Steve Powell?  You’ll be pleased to know we had a response.  Their response is below, and I quote:

Dear Sara and the Tree House team

Steve thanks you for your letter, and for your interest in the work that we’re doing. He’s asked me, as the person responsible for the project, to reply.

SignHealth has been working for Deaf people for nearly thirty years, and the charity is proud of the improvements and services it’s produced. We’re also painfully aware of all that still needs to be done in many areas, including access to information.

In an ideal world all information would be available to all users in a form they can easily use and understand.

As part of our efforts to move closer to that ideal, SignHealth tries to lead by example. Our website is offered in English and BSL. Our leaflets have QR codes leading to BSL clips, which sign the content. Aside from our health clips, our recent videos are almost without exception signed and subtitled.

We do this so we can ask others to look at their own websites and publications, and ask themselves if they are truly accessible to all. A surprising number of sites for or about D/deaf issues are inaccessible to BSL users.

At present, the BSL health videos we make are not subtitled. That is because they are a special case, and I will explain why.

A year ago the NHS Choices website had only 10 health videos in BSL.

The Sick Of It report showed that a lack of information was one of the reasons that Deaf people are more likely to have poorer health than hearing people.

So, we decided to do something about it. We set out to give people who use BSL as their first language a source of information, which will allow them to understand health issues and to make choices about their own health.

For most of those health conditions, this is the first time that information has been available in BSL.

All of the information we provide in the videos is already freely available elsewhere. They are all covered on the NHS Choices website, where all of the topics are already covered in captioned videos.

As a charity we rely on donations to carry out our work. Before we make a video we have to raise the money to make it possible. So we are using the grants we are given to make as much information as possible available to BSL users, who until now have had no access to information. We do it in the knowledge that people with other communication needs can get that information from the NHS already.

With sufficient funds we would love to be able to provide a large BSL health library which included subtitles too. The truth is we are struggling to find funding to do the work that we are doing already.

SignHealth works to improve access and healthcare for D/deaf people, and we provide services where that is the best way to make progress. We use our limited resources to work where there is the greatest need, and often that is in the BSL using Deaf community.

The work we do is not perfect, but we do the best we can with the resources we have.

Our BSL Healthy Minds, DeafHope and InterpreterNow services are predominantly for BSL users, but they are accessible and available to oral deaf users too. InterpreterNow is working hard to broaden its services so that they are available to all D/deaf and Hard of Hearing people too.

We’ve worked closely with the NHS on the new Accessible Information Standard (1605). We’ve asked them to fix the problems that our Sick Of It study revealed when it researched the healthcare of BSL users. But, we’ve made sure that the solutions benefit all deaf people, and even hearing people with other disabilities.

You say in your letter that you would like to support SignHealth, and we are pleased to know that. We work closely with a wide range of D/deaf organisations, and co-ordinating and combining our efforts makes us all stronger.

Although our approaches and priorities vary we are all working towards a common aim. That is improving access for D/deaf people.

Let’s do that by supporting successes which move us ahead in even the smallest way.

Yours,

Paul Welsh
Director of Communications.

Your thoughts?  The PDF copies of the original letter are shown below should you need to see them.  Anyway, please let us know your thoughts.  Comment away!

Sign_Health_1_of_2Sign_Health_2_of_2

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3 thoughts on “The response to the open letter

  1. So they are saying they can cut us (people who use subtitles) off because we cut them off? That’s like saying it’s okay for Sky not to include subtitles because you can access it in other means like via a web browser on a computer? I’m sorry but can’t agree with that response!

  2. We are not ‘special cases’ obviously. Not impressed with the response personally. It’s all uphill if they allow one deaf person to get priorities over another, simply because their communication access is different. Many other public information videos with BSL do contain captions, so I don’t personally feel SignHealth has justified an opt out. Frankly SignHealth disappoints. I’m tempted to suggest I am sick of all these divisions… We are obliged SignHealth took the trouble to respond, most either ignore you or are abusive if you ask. Signed output is THE most inaccessible format on youtube. They all claim they have exemptions and are special cases. Really we cannot let that stand or we won’t get our access.

  3. I wish that all charities would put subtitles on all videos including signed vidoes. I can not read sign language and need subtitles to understand the sign language!! This is helpful for people learning or interested in sign language!!

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